When will I receive the badges ?
Badges orders are processed when payment is received. They ship within 1-2 days and are typically received 5-7 days after the order is placed. Contact us if you feel the badges are late. Top
Where should I return the old badges to?
Radiation Detection Company
3527 Snead Dr.
Georgetown, TX 78626
click here for estimated postage rates
How soon will I receive a dose report?
We are committed to issuing dose reports within 2 weeks. Currently, we are averaging less than 7 days. Top
What if I have a question about the doses?
We are always available to discuss dose reports. That is one thing that separates us from the other vendors. Please contact us any time that you have a question or concern with a dose report. We can review the results and initiate an investigation if it is warranted. This service is included with the subscription price. Top
How do I get on-line access ?
On-line access to dose reports is now available to all current customers. Contact us via email (support@stanforddosimetry.com) and we can get you set up. Top
Where should I wear the badge?
Whole body dosimeters are typically worn on the torso between the collar and the waist. Ideally, the badge is at a point on the whole body (any part of the body excluding arms below the elbow and legs below the knee) that will receive the maximum dose. In other words, the point that is closest to the source of radiation. In cases where a lead apron is worn, we have special badge sets to accommodate this. Top
What if the someone wore the wrong badge?
Dosimeters must be worn by one and only one person throughout the issue period. If someone wears the wrong badge, then both affected wearers should get a new badge. Resolving the dose recorded on the "shared" badge will require an assessment at your facility. Please note the wearers involved, the dates that each badge was worn and contact us to help.Top
How do I add/remove a wearer?
Adding or deleting a wearer is simple: download a Badge Service Change Form complete it on-line and click on submit. Another option is to mark up the names list that was faxed with the order confirmation and fax it in to us. We will make the necessary changes and make sure that the next shipment accurately reflects the current wearer list. Top
Do you know where I can get information on the dose to patients for different medical procedures?
Yes. There is an excellent resource at the RADAR web site that allows calculation of the dose for various medical procedures. Top
How much postage do I need on the padded return envelope?
The padded envelope that we include for returning your badges is mailed as a "Package" with First Class postage. You can look this up at the USPS calculator site. Here are some examples (updated 2019):
1-8 badges = $3.94
9-12 badges= $4.69
USPS Small Priority Box = $7.20
Make sure to include a return address in case the postage is incorrect!
Top
Badge Service FAQ's - Current Customers